Right-size your IT service management without skipping a beat. Your employees—and CFO—will thank you.
Achieve more with less
Freshservice is the modern, intuitive, and cost-effective way to keep your business humming.
Modernize your service management instantly
Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.Explore ITSM
Minimize downtime. Maximize service availability
Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.Explore ITOM
Discover, optimize, and manage all your IT assets
Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.Explore ITAM
Streamline processes across departments
IT, HR, Facilities, Legal - extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.Explore Business Teams
Plan and implement projects easily
With Freshservice, you can create templates for agile and waterfall projects from scratch or from existing tickets. Our native AI will report on resources, timelines, and even predict project outcomes.Explore Project Management
A platform that gets everyone on the same page
Eliminating silos leads to greater visibility which leads to faster resolutions. Integrating service management on a single platform accomplishes all of the above. Did we mention it reduces costs too?About our platform
We love our customers. Happily, the feeling is mutual.
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.
We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.
If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.
I was surprised at the speed of implementation. Freshservice was available the next day and ready to use in under a week.
We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.