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Meet Freshworks’ AI-driven Customer Service Suite

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Create personalized multichannel customer journeys at scale

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Purpose-built marketing CRM for your e-commerce businesses

Message sharper, convert faster, and delight better with a unified marketing automation platform


Drive personalized multichannel engagement

Engage with buyers wherever they are and provide consistent multichannel experiences across email, WhatsApp, SMS, live chat, social media, and more using a single solution.


Segment buyers and engage them with targeted promotions

Create or refine your target audience based on their purchases, behavior, and preferences or use pre-built segments such as new or returning customers, one-time purchases, abandoned carts, and more to send personalized messages that drive conversions.

Explore e-commerce segments

Automate workflows to sell while you sleep

Save time and effort with our ready-to-use cross-channel campaigns to automate your tasks at scale. Choose from 20+ e-commerce journey templates, 150+ customizable email templates, and chatbot templates for WISMO, FAQs, checkout, and discounts.

Explore e-commerce journeys

Unified CRM for your sales, marketing, and support teams

Break down silos and give your customer-facing reps a single source of truth across every step of the customer journey with Freshsales Suite.

Explore Freshsales Suite

E-commerce businesses love Freshmarketer

We started using Freshmarketer for our email newsletter, and we saw the open rates increase from 19% to 46% and the click rates increase from 1.6% to 5%. This led to an increase in our website traffic and eventually attributed to a 5% increase in revenue.

Mathew K. SamuelCEO, Global Marketing Head, NatXtra
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