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Meet Freshworks’ AI-driven Customer Service Suite

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Engage your customers with smarter conversations on any channel.

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Unified and contextual conversational engagement

Make it easy for Support, Marketing, Sales, and even bots to have conversations at scale with customers.


Engage customers on the channel of their choice

Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it.

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Scale support with AI-driven bots on any channel

Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels. 

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Equip agents to deliver personalization at scale

Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.

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Help customers before they even know they need it

Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.

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Make informed decisions to help your business scale

Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.

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Get the whole package

Great conversations are the heart of customer service, but there’s more you can do to unleash productivity. Our all-in-one solution lets you collaborate, manage tickets, and resolve complex issues easily.

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Customers love us, but don’t just take our word for it

I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.

Eric BompasProduct Manager, Klarna
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When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.

Mirjam Van Den BergChief Customer Care Officer, Travix
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Along with efficient team management, Freshchat helped us develop a stronger relationship with our customers and make the transition from an offline retail store to an online D2C brand much easier.

Mauli TeliCo-founder, Iba Cosmetics
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