Customer Service Suite
Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.
One unified omnichannel solution powered by AI
Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.
Automate self-service across channels
Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most.*
Supercharge agent productivity
Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events. See for yourself.
Enable seamless collaboration across teams
Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.
Make smart decisions faster
Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.
Drive productivity and enable excellent support
Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.
Realize value and impact quickly
See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. With 1,200 integrations, you can get up and running within weeks.
We couldn’t say it better ourselves
With Freshworks, our agents were able to handle several customers at the same time and still were able to offer personalized assistance.
Many of our services are critical to our airline customers, so we need a reliable way to provide 24/7 support. Having a multichannel system consolidating all customer discussions into one place has been critical to our success.
I really like the UI. I work with many other companies and find the Freshworks UI very intuitive. You don’t have to worry about where to find what. It’s all easily accessible. The search function is superbly designed too, and it works phenomenally. The account managers are very helpful, and they take feedback on priority. I have seen that in very few companies.
Industry experts have spoken
Try the all-in-one customer service solution
See how generative AI, self-service, conversational support, and ticketing come together for one great experience.