Say hello to Freddy AI

“We adopted Freddy for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

“Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human.”