Right-size your IT service management without skipping a beat. Your employees—and CFO—will thank you.

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Achieve more with less

Freshservice is the modern, intuitive, and cost-effective way to keep your business humming.


Modernize your service management instantly

Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.

Explore ITSM

Minimize downtime. Maximize service availability

Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.

Explore ITOM

Discover, optimize, and manage all your IT assets

Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.

Explore ITAM
Freshservice for Business Teams

Streamline processes across departments

IT, HR, Facilities, Legal - extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.

Explore Business Teams
Project Management

Plan and implement projects easily

With Freshservice, you can create templates for agile and waterfall projects from scratch or from existing tickets. Our native AI will report on resources, timelines, and even predict project outcomes.

Explore Project Management
Integrated platform

A platform that gets everyone on the same page

Eliminating silos leads to greater visibility which leads to faster resolutions. Integrating service management on a single platform accomplishes all of the above. Did we mention it reduces costs too?

About our platform

We love our customers. Happily, the feeling is mutual.

If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.

Adam Le FeuvreProduct Manager, M&C Saatchi
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We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.

Kimberly StricklandCC Innovations Manager
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If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.

Benjamin MuratetVP RevTech and Distribution, Radisson Hotels
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I was surprised at the speed of implementation. Freshservice was available the next day and ready to use in under a week.

Craig BellIT Service Director, Cordant Group
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We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.

Anne-Marie LetourneauInternational Operations Project Manager, HelloFresh
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Recommended by leading industry experts

See why business teams choose Freshworks

Experience the everyday excellence of a unified, AI-powered solution to all your business needs

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