Q2 ’23 Launch Announcements
Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.
By Use Case
Solve inquiries faster and personalize conversations with intuitive & collaborative support.
Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.
Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.
Automate agent workflows and resolve routine questions with bots and AI. Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.
Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.
Simplify multi-channel ticketing, provide intuitive customer portals, deliver faster resolutions with contextual insights and make support delightful for agents, customers, and admins.
Check our complete list of features
Empower teams with time-saving automations that include in-context collaborations, advanced agent routing, and a rich knowledge base to provide customers with highly personalized support in a distributed business environment.
Superpower agents with unified customer profiles, prescriptive next best actions, and workflow automation to reduce repetitive tasks and accelerate service delivery.
Work smarter and boost productivity with powerful collaboration tools. Engage the right experts to solve complex inquiries and collect best practices.
Respond to challenges and scale your business on Freshdesk with the help of the unified Messaging API, easy integrations using pre-built marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade platform and Freshdesk.
“Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times”
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