Our customer success leadership across the globe.

Take a data-driven approach to proactively help customers achieve their goals, faster. 

You can’t improve what you don’t measure. Freshsuccess provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.

Increase up-sells and expansions

Automatically alert your team to opportunities and convert more trials, upsells, and cross-sells.

Reduce churn and improve renewal rates

Understand why customers churn with early warnings and manage renewals successfully—all in real-time.

Proactively monitor customer health

Use data to intervene and engage with the right customers at the right time to achieve business outcomes for your customer and your team.

Proactively manage ‘At Risk’ customers

Quickly see customer health with powerful alert rules that automatically identify which accounts require attention. When did your customer last log on? How active is each user? Any open tickets?  Are they behind on a payment? Instantly discover where your customers require attention. 

Support at-risk accounts before they churn and always be prepared with everything you need to know about your customer’s health.

Risk Management in Customer Success Software

Transform firefighting into delight

Underlying customer issues can fester for weeks, which is often too late. Reorient teams as time-killer firefighters to champions of customer delight with more alerts, workflows, and knowledge.

Move from reactive support to anticipating customer needs by capturing massive amounts of account data without compromising performance.

Situation Management Screenshot Situation Management Screenshot


Effortlessly grow customer value

Easily manage key milestones in the customer lifecycle that impact your bottom line, such as churn, renewal, and expansion trends. Quickly understand the effectiveness of customer support programs in order to grow account usage and revenue.  

Automate recurring account processes like onboarding, check-ins, and business reviews that prioritize and grow customer value.

Customer Journey Manager Customer Journey Manager


Help leaders discover actionable customer trends

Arm customer support leaders with key account trends that are critical to business performance such as product adoption, support effectiveness, and financial health. 

Quickly understand where customers stand in meeting their goals and optimize support coverage in order to deliver customer delight!

Trend Analysis Screenshot Trend Analysis Screenshot

Powerful, easy to use customer success software

Success Stories.

From Our Blog

Customer Health Scoring

A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively. 


Wondering where to start? Our practical guide offers best practices and examples so you can focus on the right customers at the right time.


Customer Health Scoring: A Practical Guide