Over 60000+ customers rely on us to delight their customers

No missed calls, lower wait times, and always available support

Freshdesk Contact Center  is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.

Intuitive and scalable

From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks.

Conversations made easy

Delight your customers with fast answers by using advanced voice AI capabilities.

Effortless performance

Get a complete view of your contact center performance and optimize operations easily.

Two-way conversations sit at the heart of any relationship

Have personalized voice interactions through high-quality and secure calls.



Set up your contact center in just a few hours

Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.




Develop a remote-ready workforce

Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.




Know your customers better 

Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.




Reduce your agent’s workload 

Lighten your agents' workload by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.




Continue the conversation on any channel

Freshdesk Contact Center is a part of the Freshdesk Omnichannel - a leader in effortless conversations. Make calls within Freshdesk and convert a call to a ticket with a single click. Continue the conversation across any channel, with every customer.


Better together: Freshdesk + Freshworks Neo platform

Deliver delightful customer experiences with the support of the Freshworks Neo platform.

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