Holistic customer view in one unified record.
Unified Customer Record is the native customer data platform (CDP) that captures customer data from all touchpoints and powers your business to deliver delightful customer experiences.
Unified Customer Record enables sales, marketing and support teams leverage data from customer actions and behavior to deliver personalized engagement.
Have meaningful conversations
Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources.
Drive higher conversions
Generate higher marketing ROI and drive lead conversions through targeted and personalized multi-channel campaigns.
Increase customer satisfaction
Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history.
It captures demographic, behavioral and transactional data from multiple touchpoints available via Freshworks products, and deduplicates them to build a holistic profile.
It shares insights on customers based on their activities that help you understand them better and engage proactively.
It enables building granular segments using rich filters and conditions on data & events collected from multiple sources to launch personalized multi-channel campaigns.
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