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Meet Freshworks’ AI-driven Customer Service Suite

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Your vision, our platform

Customize, extend, and unify experiences for your growing business with the Freshworks Neo Platform. Work is about to get a whole lot faster and easier.

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A seamless, scalable platform, built for everyone

Secure, easy to use, and endlessly extendable, the Neo Platform is built to power your business. Create, connect, customize, and innovate–all with the Neo Platform.


Customize endlessly

Create custom workflows and applications to meet your unique business needs. Set up custom objects, automate workflows, and build powerful apps fast.


Extend effortlessly

Scale fast with a marketplace of more than 1,200 apps. Harness native integrations to connect with ease. Join the developer community to build on great ideas.


Work seamlessly

Our Neo Platform is built to grow, so you’ll always have a secure, unified experience. Gather actionable insights across apps. Simplify admin tasks. Bring customer context to every interaction.

Neo, under the hood


Extend and customize easily with 1,200+ public apps and a vast partner base.View apps

Custom objects

Tailor our products to your business, simplify your workflows, and get deeper insights.Start customizing

Freddy AI

Elevate AI experiences across functions with Freddy Self-Service, Freddy Copilot, and Freddy Insights.Modernize work


Easily help users on the channels they choose with native messaging integrations.Start conversations


Empower teams to collaborate contextually across channels for better productivity.Unify communication


Boost efficiency, productivity, and satisfaction with our modern, low-code analytics engine.Work smarter

Neo admin center

Power governance and productivity with robust security and unified administration.Unify administration

Developer portal

Build secure, scalable apps and integrations fast with Neo’s modern tools and resources.Enable innovation

Developers, empowered

Rich APIs, a UI design library, and the robust tools dev teams love. The Neo Platform brings together everything developers need to build with speed and efficiency.

Developer portalDeveloper community

Explore the possibilities

Discover how the Neo Platform can help you build great things

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