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Meet Freshworks’ AI-driven Customer Service Suite

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Scale support experiences without scaling costs

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Intuitive and contextual support

Empower your support teams to deliver timely and consistent support at any scale


Handle any and every customer issue with ease

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time. Whether it's managing tickets, automating workflows, or engaging with customers in real-time, Freshdesk provides the tools and flexibility to meet the evolving demands of modern customer service.

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Deflect FAQs and optimize agent workload

Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.

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Optimize operations with AI-powered automations and workflows

Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.

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Bring teams together for the future of hybrid work

Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.

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Leverage proactive AI-driven insights to optimize support

Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.

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Get bots, ticketing, and conversations in one unified solution

Deliver exceptional customer service with Freshworks Customer Service Suite. From AI-powered conversations and no-code bots to efficient ticket management, the Suite enables you to improve productivity and exceed expectations.

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Why customers love Freshdesk

I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.

Eric BompasProduct Manager, Klarna
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When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.

Mirjam Van Den BergChief Customer Care Officer, Travix
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Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our usersall those things are really helping us bring response times down.

Kris SundbergVP of Customer Success, Restaurant365
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