Unified experiences, supercharged with AI

How Freshworks’ latest product announcements bring the power of generative AI to businesses of all sizes


Building software that delivers value to customers comes naturally to us at Freshworks. Sometimes, it also comes “artificially”—such as through innovations in artificial intelligence, including generative AI.

Businesses around the world are already realizing the transformative potential of generative AI through automation and productivity-enhancing tools. Generative AI is expected to achieve 30% of the overall AI market—or approximately $60 billion of the total addressable market—by 2025, according to the Boston Consulting Group.

Making AI accessible to our customers has been part of our company’s strategy for several years, and we’re thrilled to announce our latest generative AI enhancements to our AI solutions with our Q2 ’23 Launch.

“We’ve been helping customers run more efficient businesses with AI for half a decade and know they don’t need a billion apps to do so,” says Freshworks Founder and CEO Girish Mathrubootham. “Every department could benefit from a workplace assistant that maximizes productivity.”

Watch the Freshworks Q2 ’23 Launch Event for an exclusive look into our vision and latest AI-driven innovations. And if you’re in Las Vegas for CCW 2023, stop by our booth (#611) to learn more or to see a demo of Freshworks and Freddy AI, our enterprise-grade AI engine, in action.