Shivani Ramakrishnan on July 12, 2023. 2 min read The tech stack needs to slim down and smarten up Freshworks CMO Stacey Epstein discusses the issue of application and platform overload in IT with lo...
Dom DiFurio on June 30, 2023. 4 min read Growing demand for AI skills is transforming these... With AI on the rise, employers in the U.S. are seeking skilled professionals. We analyzed the rising...
Simran Achpal on June 2, 2023. 3 min read Freshchat Benchmark Report: How companies are mast... The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer ...
Sanjay Gupta on June 1, 2023. 3 min read Freshdesk Benchmark Report spotlights the power of... New Freshworks report shows how companies use automation, machine learning, and chatbots to improve ...
Snigdha Vittaldev on February 17, 2022. 2 min read Freshworks receives 10 awards and is a 2022 Best S... Freshworks has won 10 awards in G2's curated Best Software list based on authenticated customer revi...
Abhishek Iyer on January 19, 2021. 4 min read 6 Non-obvious CX Trends That Will Dominate Retail ... 2020 taught us that predicting the future can be a risky business. But that’s not stopping people ...
Team Freshworks on July 8, 2020. 4 min read How Freddy Self-service is helping businesses sail... Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Feroze Jamal on May 26, 2020. 5 min read Digital transformation and the ‘happiness quotie... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Bharani Vaitheesvaran on May 11, 2020. 5 min read Customer Empathy may be a thing of the future The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
