Simran Achpal on June 2, 2023. 3 min read Freshchat Benchmark Report: How companies are mast... The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer ...
Sanjay Gupta on June 1, 2023. 3 min read Freshdesk Benchmark Report spotlights the power of... New Freshworks report shows how companies use automation, machine learning, and chatbots to improve ...
Team Freshworks on February 7, 2023. 2 min read Best value for the price: Freshworks wins top awar... Freshworks has won TrustRadius' top awards in Best Value for Price—in addition to Best Feature Set...
Team Freshworks on December 19, 2022. 3 min read Inflation and the Rising Expectations in Customer ... To understand U.S. consumer sentiment, we surveyed 2,000 Americans about their expectations and prio...
Scindia Balasingh on February 21, 2022. 4 min read How Technology Partnerships can drive customer del... In a tech-enabled experience economy where businesses are vying to deliver personalized customer exp...
Team Freshworks on February 8, 2022. 2 min read CX 2022 predictions: tech that brands will likely ... The year ahead will see more and more brands leverage certain technology tools for deepening custome...
Sampriti S. Roy on November 17, 2021. 5 min read How Freshworks customers are transforming their bu... Find out how the Freshworks formula of 'delight made easy' has transformed customer businesses in mo...
Sampriti S. Roy on November 8, 2021. 3 min read How Freshworks helped NITI Aayog build the COvAID ... Fighting a battle against time, Freshworks was selected by NITI Aayog, the Government of India’s p...
Editorial UK on June 30, 2021. 4 min read Automation in Customer Service: Finding the best b... There is a push to automate everything, but is this the best way forward? The financial case for aut...
