Understand customer intent better and make smarter CX decisions with Google Analytics for Freshdesk.
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
OverviewReviews How to install?
With the Google Analytics and Freshdesk integration, you can analyze data from every customer touch point in your helpdesk and gain actionable insights to improve the customer experience.
Here’s how you can use Google Analytics for Freshdesk to provide data-driven customized support:
1. Understand your customers better with an in-depth analysis of your customer base
2. Learn what’s working and what’s not, which solution articles get the most traffic, and where your customers spend their time in your portal
3. Use the data collected to make smarter decisions - drive content in your knowledge base and fine-tune solution articles as per your customer needs.
Tap into the power of data analytics to truly understand what your customers expect from your helpdesk.
Sign in to review app
about 2 months ago
It works as described.
2 months ago
I really haven't made much use of the app, but it seems to provide accurate data.
To install and set up the integration, please refer to our solution guide:
This is the first version. Release notes not yet available.
Build your own apps
Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. If you are not hands-on, we got you covered with our easy to use low code app builder.