UCR now powers account activity timeline to store and display all contact-related events associated with an account.
An all-new homepage for a seamless user experience with easy access to reports, trash, and an option to favorite reports and widgets.
Developers can create innovative, high-quality, reliable apps faster with Freddy’s generative AI capabilities.
Get the sum of group totals with sub totals and an aggregation of all sub totals as grand total across tablular charts.
Customize data labels for chart widgets with options to change font, colour, size, style and more.
Existing Freshservice customers have been migrated to the UBX module.
Now create multiple schedules, each with parameters like recipients, schedule time, and type within Analytics.
Neo Admin Center's Unified Billing Experience (UBX) is now available for new Freshservice’s signups.
Easily create metrics and attributes that suit your business needs using an array of functions and operators.
Custom Objects on the portal
Extend the functionality of custom objects to your support portal.
Introducing the All-New Report Builder Experience
Freshworks Analytics brings to you a new and improved UI to make report building simpler and faster.
Improved Freddy-powered search for Freshservice (Slack)
Virtual Agent now provides better contextual understanding and greater accuracy in the results shown.
Unified Customer Record for Freshdesk Omnichannel
UCR unifies customer data across Freshdesk Support Desk, Freshchat, and Freshdesk Contact Center.
Instagram DM Integration - Live with Neo Messaging API
Connect your existing Instagram Business accounts with Freshchat and start engaging with your customers.
Custom Objects V1 now live in Freshdesk
Custom Objects lets admins create business objects natively and bring in information specific to their needs.
The Twilio SMS integration for Freshchat, Freshdesk Omnichannel, and Freshsales Suite is now live.
Unified Customer Record
Freshsales suite for ecommerce is powered with 360-degree customer view, enabling personalization.
Analytics: Report Sharing
Create and share reports with access controls to view, edit and manage them.
Developer Platform: FDK v8.0
The developer platform has been upgraded to run published apps on Node.js version 14. FDK 8.0.0.
Design Library: Crayons v3
Build interfaces consistent with Freshworks' product designs. Avail Crayons supporting 18+ new components.
Live across all Freshworks products, admins can configure the validity of sessions, with session timeout.
Exchange Web Service (EWS)
Email service now supports EWS protocol enabling real-time 2-way syncs, better security, and more.
Access single-click Google sign up and login across Freshworks products for hassle-free authentication.
Integrated with the Search platform service. Marked text fields are now searchable.
Analytics: Interactive Filters as Widgets
Create different cuts of data across a page or a report with lists, drop downs, buttons, sliders, toggle or more.
Analytics: Mobile Analytics
Analytics on-the-go: Search and mark your favourite widgets, view underlying data with filters, zoom and more.
Unified Channels Messaging
Freshworks products within the Freshsales suite and Freshdesk suite bundles can connect with 3rd party digital messaging platforms.
Unified Customer Record
Enhancement that ensures 'condition' checks required to create a journey campaign are accurately covered.
Access control in LEGO now enables sharing custom objects with other products and marketplace apps.
The Neo platform goes live! Customize, extend, and unify digital experiences for customers, across Freshworks products
Do your customers live in modern communication channels like Google's Business Messages? Be available for your customers when they need you, anywhere and anytime. (Now available in beta.) Know more.
Solve business automation challenges with minimal or no coding. Early access program available now! Know more.
Bring in any business objects that matter into your workflows. Now available in beta. Know more.
Achieve enterprise grade security for organisation, hassle-free setup for admins and seamless login experience for users, with the power of magic links. (Early access available in December 2021) Know more.
Are you switching between multiple products to get actionable insights across your organisation? Get a unified view of Analytics across Freshworks products with the CXO Dashboard! (Early access available in Q1 2022) Know more.
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