Trusted by brands across the globe

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Redefine your customer communication

Connect across apps

Simplify communication across Google's Business Messages, Apple Messages for Business, WhatsApp, and more.

Be available 

Engage with your customers on their preferred messaging channels and build meaningful relationships wherever they are.

Build customer trust

Stay dependable and help your customers when they need you using our secure and reliable Messaging API.

Provide seamless conversational experiences

Increase your agent productivity and improve your customer experience with
contextual conversations across popular messaging applications.

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Create a direct line with your customers on Instagram

Respond to story replies & mentions, reply to direct messages & comments, and deploy bots to support your customers in real-time with the Freshchat - Instagram integration. 

Freshchat - Instagram DM 

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Deliver customer delight on SMS 

Engage with your customers on the most popular messaging channel - SMS, straight from within the Freshworks interface. 


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Stay connected with
Google's Business Messages

The Freshchat - Google’s Business Messages integration* will help your customers and prospects get in touch with you directly from Google Search or Google Maps.  Engage with your end-users seamlessly on this popular messaging channel now.

*Available in beta


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WOW your customers on WhatsApp!

The Freshchat, Freshdesk Omnichannel, and
Freshsales Suite - WhatsApp integration powered by the Freshworks Neo platform helps you automate replies and enable self-service for your customers.




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Connect on Apple Messages
for Business 

The Apple Messages for Business integration with Freshchat and Freshsales Suite is as easy as it can be. Set up your Business Chat in 5 days and support your customers on the channel they prefer. 


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Level up with LINE!

Provide instant, contextual, and personalized responses to your customers on LINE with the Freshchat - LINE integration. 

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Delight your customers on every channel, when they need you