Freddy AI for IT Service: Streamline Your ITSM Operations
Empower your support agents with intelligent recommendations to free up their time to focus on high value strategic work
With Freshservice’s AI-powered virtual agent pre-trained on the most common ITSM and ESM use cases, your employees can get instant response and resolution to their IT issues, thus freeing up your agents to solve more complex and high-value issues.
Configure your virtual agent on Slack or Microsoft Teams to get started.
Quickly see the metrics that matter to you by asking questions in simple language. No more drilling down charts; simply type in the data you need and let Freddy AI take care of the rest.
Increase your agent productivity with our machine learning based recommendations. Our response suggestions feature can help your agents deliver quicker and accurate answers to employees, leading to a significant drop in resolution time.
Quickly see the metrics that matter to you by asking questions in simple language. No more drilling down charts; simply type in the data you need and let Freddy AI take care of the rest.
“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of”
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