How to choose a virtual agent software?
With so many virtual agent platforms available in the market today, it might be difficult to select the best one for your team. Here are four features that you need to look out for to ensure that the solution you select is an optimal one:
Solutions that offer a no-code bot builder help you launch and make changes to your virtual agent on an ongoing basis effortlessly, without having to depend on your internal tech or data science team each time you need to improve your virtual agent’s performance.
Choosing a virtual agent software that is compatible with different messaging channels such as WhatsApp and Facebook Messenger is the key to providing a consistent experience across all channels. This allows you to design a single virtual agent and deploy the same across various channels, and eliminates the effort spent on creating bespoke solutions for every touchpoint.
AI and ML-powered
Artificial intelligence and machine learning enable virtual agents to continuously learn from customer conversations and improve the experience it delivers. The better the technology, the more human-like your virtual agents will sound.
If you want your virtual agent to automate resolutions for customer issues, then it’s important that you are able to integrate it with other necessary tools such as your customer service software, CRM, or billing software, etc. These integrations are vital to building robust workflows.