What are custom objects?

Custom Objects are a set of custom records you can create natively inside Freshworks products to store information specific to your business. Go beyond your regular employee, customer data, and
bring in all the context you need, at scale.


Create the business objects that define your business and its processes best.


Associate them with native objects or other custom objects to get complete context.


Get unique insights through these business-specific objects using Analytics.

The benefits help you up
employee and customer delight


Make every agent a superhero with complete context on the request on hand.


Instill new confidence and delight in your customers with fast and efficient resolutions.


Feel empowered to take growth decisions with analytics and actionable insights.