See changes through, from planning to rollout

Visually track changes through their lifecycle using Freshservice IT change management software. Ensure fulfillment of mandatory checks and requirements before progressing to the next stage.

Project Workflow View Project Workflow View

Minimize redundancy and manual efforts

Automate change approvals and notifications to agents and end-users alike about any event related to a change.

Approval Matrix View Approval Matrix View

Simplify CAB meeting set up with the Change Calendar

View tasks and changes scheduled for the day that are automatically added to an agent’s calendar, with the ability to view other agents’ schedules for easy planning.

Calendar Screenshot Calendar Screenshot

Control approvals on-the-go

Set up hierarchical approvals, notify the Change Advisory Board, and approve or reject changes based on their recommendations and comments from the portal.

Project Specs View Project Specs View

Insights from post-release review

Monitor the changes upon implementation, add notes to review the change rollout process and effect to continuously improve the procedure.

Project Plan View Project Plan View