Improve Business Continuity with AI-Powered IT Alert Management
Reduce noise to detect, decipher, and redress critical incidents. De-risk and automate your digital operations with Freshservice IT Alert Management.
Constantly switching screens to analyse notifications from different monitoring tools can be time-consuming and tiring. Integrate all your monitoring tools with Freshservice IT alert management instead, and pipe in all notifications onto a single pane of glass – standardized, aggregated, and ready to be sliced, diced, and analysed.
Automatically update alert severity based on new notifications from monitoring tools using our IT alert management software. Auto-resolve alerts when their status reverts to normal. Identify critical alerts based on set conditions, automatically create incidents, and route them to the right teams for further investigation.
Lower the Mean Time to Resolution (MTTR) with Freshservice’s Freddy AI engine. Understand issues faster by using Machine Learning to group distinct alerts related to a common incident. Free up IT Ops to pursue root cause analysis and higher quality fixes by pre-empting the creation of duplicate tickets and dousing false fires.
“A service desk team can have full functionality of the alert module without the risk of then making a change in the monitoring tool itself. That’s really the power of Freshservice Alert Management. We wanted to simplify things for our service desk and NOC teams. We don’t want them to have 15 systems open just to monitor.”
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