Get a consolidated view into your digital infrastructure

Constantly switching screens to analyse notifications from different monitoring tools can be time-consuming and tiring. Integrate all your monitoring tools with Freshservice IT alert management instead, and pipe in all notifications onto a single pane of glass – standardized, aggregated, and ready to be sliced, diced, and analysed.

web 1 2x web 1 2x

Reduce alert noise to identify the most pressing issues 

Automatically update alert severity based on new notifications from monitoring tools using our IT alert management software. Auto-resolve alerts when their status reverts to normal. Identify critical alerts based on set conditions, automatically create incidents, and route them to the right teams for further investigation.

web 2 1 2x web 2 1 2x

Use AIOps to enrich context and resolve incidents faster

Lower the Mean Time to Resolution (MTTR) with Freshservice’s Freddy AI engine. Understand issues faster by using Machine Learning to group distinct alerts related to a common incident. Free up IT Ops to pursue root cause analysis and higher quality fixes by pre-empting the creation of duplicate tickets and dousing false fires.  

Automated Grouping is powered by Freddy AI engine Automated Grouping is powered by Freddy AI engine