Preview your bots to make sure they work properly before deployment.
Integrate Freshchat with Aircall and Ozonetel to easily place and receive phone calls from within Freshchat.
New enhanced accessibility, modularity, and workspace in the Freshchat inbox.
Manage your preferred telephony app from within the Team Inbox of Freshchat effortlessly.
Agents can create tasks in Freshchat within a conversation, assign them to a teammate/internal agent on Freshdesk, and effortlessly collaborate to resolve customer issues.
Freshchat will display quoted text in emails to help agents get more context from the conversation.
Agents can set measurable properties that can be used to analyze and optimize customer support operations.
New and improved bot analytics with access to more key metrics. Build detailed custom reports and gather better insights from your bot conversations with Freshchat.
Customer properties are synced across agent conversations and bot conversations to display all properties on the Contacts page.
Admins can test out multipart APIs and configure URL-encoded APIs) in the bot builder.
Agents will be able to use the enhanced Freddy AI powered by GPT within Freshchat to boost their productivity.
Group conversations from the same customer into a single contact.
Build better bot flows with info from the Headers in your API responses.
Configure fallback flows for your bot to use if the bot encounters an error.
Collect in-depth customer feedback with a bot after the agent resolves a conversation.
Tailor bots by choosing just the elements that are supported in a channel where the bot is to be deployed.
Admins can measure the number of incoming conversations their bots deflect and optimize their overall effectiveness.
Enhanced visuals and usability across the conversation listing pane, conversations pane, and the apps pane.
Enable agents to update their availability in real-time, and get complete visibility into how they spend their time daily.
Send and receive DMs, respond to story replies and comments, and deploy bots to delight customers.
'Freshchat' accurately conveys the power of conversational engagement across our portfolio so we reverted to the original product name, Freshchat!
Attach images and videos to your bot conversations to deliver engaging and impactful self-service experiences to your customers.
Set up your bot in Tamil, Telugu, Hindi, Arabic, Vietnamese, Bahasa, Bangala, Malayalam, Punjabi, Kannada, & Urdu.
Seamlessly link your WhatsApp numbers to Freshchat and start sending messages to the end customers immediately
Make labels mandatory, create categories and sub-categories for labels, and delete labels wherever needed.
Small Talk is the bot's ability to engage end-users in casual conversations in 42 languages, it helps socialize your bot and improves recall rates.
Configure bot flows to trigger OTPs to their customers’ email addresses or phone numbers and steer clear of identity thefts and access breaches.
Retain your existing WhatsApp number while switching from your existing provider and use it with Freshworks.
Get insights into your bot’s performance with readily available bot exports.
Integrate with Google's Business Messages and bring all your conversations from Business Messages into Freshchat.
Define just the required domains and URLs related to your business and have the bot load only on those specific pages.
Bots can now detect and save useful info like names, emails, or numbers from your customers’ responses.
Set custom properties picked up from your bot's conversation, store the relevant information to be referenced at any point in time.
Building bots is now easier, more intuitive, and seamless to manage - be it a simple linear flow or an advanced multi-flow bot.
Knowledge Base is now supported in both React Native and iOS SDKs in Freshdesk Omnichannel instances
Download customized raw reports and track key metrics and your support SLAs with Extract APIs.
Freshchat Team Inbox is now compliant with the Web Content Activities Guideline(WCAG)
Email your customers a copy of the conversation they had with your business from Team Inbox.
Personalize your conversations with Placeholders, improve your customer engagement
You can now create bot flows in 35 different languages.
Book meetings from your mobile app - iOS, Android and React Native SDK
Now you can provide/restrict to Topics at a granular level.
Share a catalog of options instead of the regular reply text box on your mobile SDK with Carousels.
Make your Freshchat messenger to stay visible, hidden or only visible within your working hours.
Carry out common actions with speed and save time using Keyboard Shortcuts.
Now you can toggle Freddy Answer Bot on/off on specific Topics.
i. Clone an existing Custom Bot flow to create a new bot flow; ii. Use custom user properties as placeholders in the bot flow
Now you can restrict sending CSAT survey to customers whose chats are converted into Freshdesk.
Automate demo requests and schedule meetings proactively with Google Calendar + Freddy Custom Bot.
We have added two new Siri shortcuts - i) check your IntelliAssign status, ii) get the count of chats pending in your queue.
Translate messages exchanged between customers and agents in real-time.
Now you can track user actions on your mobile app (iOS & Android SDK) with Freshchat's Events Timeline.
We've given the Freshchat Messenger a brand new look and feel.
Crush your customer lifecycle goals with chatbots for marketing, sales and support.
Now Roles and Permissions feature is supported on Freshchat app for iOS and Android.
Malay(ML) language is now supported in Freshchat, as part of Freshchat's Multilingual feature.
Now you can login to your Freshchat mobile app with your personalized subdomain, if your account has been migrated.
You can now search FAQs displayed using tags on iOS, Android and React Native SDK.
Now you can pick a notification sound of your choice. We've also added a in-app notifications shortcut.
Now you can set permissions to ticket fields to team members and sync previously imported solution articles.
Now you can assign/edit team member skill levels, that you create in IntelliAssign, from Team Member settings page.
You can now search for Canned Responses on your Freshchat Android app.
Now you can engage visitors and customers with more than just text - use images, gifs, and videos in your campaigns!
Now you can search FAQs, Canned Responses, Labels, and files in your Quick Access folder on Freshchat's iOS mobile app.
Now get proactive reply suggestions on your Freshchat iOS and Android apps. Just update your SDK to start using this feature.
We now support proactive messaging with WhatsApp. Ping us for more details.
Now you can track user actions inside iOS and Android mobile SDK(outbound events) in Freshchat.
Apart from Europe(EU) and United States(US), we now support data centres in Australia(AU) and India(IN).
Improve your team’s productivity by auto-resolving conversations with users who have stopped interacting.
We have revamped our people's page to match the conventional look and feel of the product. You can check it out in your Freshchat account.
Now you can send attachments from your Files app on the Freshchat app for iOS.
We have now made the Dashboard and Report APIs public.
Now you can notify all team members in a group on chat assignment to that group.
Decide who gets to access Dasboard and Reports with Roles and Permissions. Restrict acess based on roles.
Localize Freshchat UI with three new languages - Chinese, Japanese, and Korean.
Switch between your different Freshchat accounts on iOS or Android Agent App without logging out.
You can now search for conversations in Freshchat's iOS agent app.
Generate API tokens right from your Freshchat account to access Freshchat APIs.
Now you can add Japanese as a language and have Message Channels and FAQs in Japanese.
Claim your preferred domain name by logging in to your Freshchat account as Admin.
Now you can extend Freshchat's core workflows with Conversation APIs.
Set yourself active/inactive on IntelliAssign on Freshchat Android app by switching a toggle.
Support customers on the go through iMessage across your Apple devices with Business chat integration.
Pick a preffered UI language, set a custom notification tone and email/call customers with a single tap on iOS App.
Pull context on existing leads and contact inside the iOS app. Convert new visitors on chat into leads on Freshsales.
Hit reply on conversations and resolve conversations with nifty icons that replaces ol’ text.
Freshchat supports 500 custom views by default. Now you can add more for free in increments of 100 by writing to the support team.
Now you can crop Profile Picture, image in Account Settings, Message Channel image and Bot image.
Now you can onfigure away message and custom response expectations on iOS and Android SDK. You can also completely hide it via configuration flag.
You can now save and share files from your Quick Access repository on iOS Agent app.
Freschat now supports the improved Canned Response feature in iOS app.
You can now convert a conversation into a Freshservice ticket from the Agent Widget.
Freshcat now supports Canned Response feature in Android app.
Freshchat widget size is now reduced to 553KB. Previously it was 778.6KB. This improves widget load time
You can now setup your preferred language in Profile settings. Freshchat currently supports English and Portuguese(Brazilian).
You can now convert conversations into Freshdesk tickets on iOS app.
Integrating your Facebook page with Freshchat is now easier than ever. The integration process is now simplified to a mere few steps.
The size of each file that can be uploaded to the Quick Access folder has been increased to 35MB per file.
Freshchat widget will now display the number of unread messages instead of just a red dot.
Send updates and responses to customers directly on WhatsApp. Manage all your conversations from Freshchat.
Freshchat widget size has been reduced by 112KB, a 12.5% decrease and currently stands at 778.6KB. This enables the widget to load faster.
Switch between multiple Freshchat accounts and inboxes on your mobile now.
Send and receive GIFs as attachments in conversations.
Make conversations more contextual. Send and receive files across several extensions. Create a repository of files on Freshchat and share them with ease.
Auto populate Freshdesk ticket fields when converting a Freshchat conversation into ticket with the enhanced integration.
Bot conversation flow now has customizable negative validation messages.
Seamlessly switch between your Freshworks accounts with just a single click.
Schedule demos and meetings with prospects right within the Freshchat Inbox.
Bring your web messenger another step closer to your brand identity with custom fonts.
Switch between multiple Freshchat accounts and inboxes with one single click.
Up your multilingual game by supporting right-to-left language scripts on the web messenger.
Convert conversations into tickets on Freshservice. Any response made on the ticket will be sent as a reply on Freshchat.
Team members on the iOS app can now send canned responses and deep link FAQ articles.
Bring all the context from Freshdesk Tickets, WooCommerce, and Hubspot CRM inside your team inbox.
Override default text on the messenger - response time, welcome message, and more with your preferred language.
Track visitors having conversations with you based on the source and medium they come from.
Keep your unfinished response and flow of thought intact. Switch conversations with ease.
Add custom email addresses and route replies made on email notifications to that address.
Install Freshchat on your Shopify store to reduce cart abandonment and support shoppers in real-time.
Measure team productivity, conversation trends, CSAT ratings, and download reports for later access.
Get a visual summary in real-time. Measure conversation trends, team member load, and make strides on-the-go.
Restore conversations across devices, platforms, and sessions for a continuous messaging experience.
Extend FAQ support in multiple languages, Give your team members the ability to create FAQs in 33+ languages.
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