IntelliAssign
Load-balanced auto-assignment based on team member skills
Business Hours (by Groups)
Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability
Live Translate
Translate messages in real-time and respond in customers language
Advanced Dashboard
Real-time visual summary of conversations trends, speed of response, CSAT, and team performance
Advanced Automations
Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App)Popular
Team Performance Report
Agent Availability Report
Track your team’s availability and the duration for which they were online and active
When you sign up, you instantly get access to our Pro plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshchat account to modify your subscription details.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What is Freddy AI?
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here.
What is a Freshbot session?
A Freshbot session is any unique interaction between an end-user and a bot:
On email, every email response is counted as 1 bot session
On voice, every voice bot response is counted as 1 bot session
On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
Do I get free Freshbots sessions?
We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
How can I buy additional Freshbots sessions? What’s the validity
You can purchase an unlimited number of Freshbots sessions. The validity aligns with your payment cycle. For example: if you choose to pay quarterly, your Freshbots sessions will also expire quarterly.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.
Thank you, for your details. One of our sales representatives will be with you shortly. We recommend you sign up for the product and experience it until then.
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