Customer Service Suite

Faster resolution on conversations, tickets, or both.
 

Growth

For fast growth

$ 29

/agent/month, billed annually

$35

/agent/month, billed monthly

€ 29

/agent/month, billed annually

€ 35

/agent/month, billed monthly

£ 25

/agent/month, billed annually

£ 30

/agent/month, billed monthly

A$ 45

/agent/month, billed annually

A$ 55

/agent/month, billed monthly

₹ 2,299

/agent/month, billed annually

₹ 2,799

/agent/month, billed monthly

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Omnichannel

  • Web widget
  • Messaging channels WhatsApp, Facebook Messenger, Instagram, Google's Business Messenger, LINE
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support journeys and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration - Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 - Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs - Report extraction, conversations, tickets
  • Reports - Curated and custom
  • Standard real-time dashboard

Security and Privacy

  • Role-based access control
  • Single sign-on

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ProPopular

For high performance

$ 69

/agent/month, billed annually

$ 79

/agent/month, billed monthly

€ 69

/agent/month, billed annually

€ 79

/agent/month, billed monthly

£ 55

/agent/month, billed annually

£ 63

/agent/month, billed monthly

A$ 105

/agent/month, billed annually

A$ 120

/agent/month, billed monthly

₹ 5,499

/agent/month, billed annually

₹ 6,399

/agent/month, billed monthly

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Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours - Global, multiple, group specific
  • Assignment - Intelliassign, round robin, and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Custom real-time dashboards
  • Agent availability dashboard

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Enterprise

For enterprise-grade support

$ 109

/agent/month, billed annually

$ 125

/agent/month, billed monthly

€ 109

/agent/month, billed annually

€ 125

/agent/month, billed monthly

£ 89

/agent/month, billed annually

£ 104

/agent/month, billed monthly

A$ 165

/agent/month, billed annually

A$ 195

/agent/month, billed monthly

₹ 8,899

/agent/month, billed annually

₹ 10,199

/agent/month, billed monthly

Start Trial

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Admininstrator Capabilities

  • Sandbox for ticketing
  • Audit logs
  • Skill based assignment

Dashboard and Analytics

  • Custom object analytics

Freddy AI

  • Email bot
  • Solution suggester
  • Auto-triage / Ticket field suggester
  • Assist bot for agents
  • Agent productivity - Summarisation, auto-completion, rephrase
  • Chatbots - Answer extraction from FAQs, variant generation
  • Thank you detector

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP whitelisting
  • HIPAA
  • PCI compliance

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500 Freshbots sessions at an account level included.

Explore our add-ons

Enhance your Suite experience with add-ons

 

Freshbots

Buy additional Freshbots session packs to engage with customers across channels seamlessly

$100 for 1000 Freshbots sessions

Buy additional Freshbots session packs to engage with customers across channels seamlessly

€100 for 1000 Freshbots sessions

Buy additional Freshbots session packs to engage with customers across channels seamlessly

£80 for 1000 Freshbots sessions

Buy additional Freshbots session packs to engage with customers across channels seamlessly

₹7,999 for 1000 Freshbots sessions

Buy additional Freshbots session packs to engage with customers across channels seamlessly

A$150 for 1000 Freshbots sessions

Chatbots are available on all plans.

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.

The validity of the sessions purchased aligns with your payment cycle.

Buy additional Freshbots session packs to engage with customers across channels seamlessly

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Day Passes

Day passes give your occasional agents access to your account for a day.

Add extra agents to your account for a day.

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Freshcaller

Freshcaller is available as an add-on to all paid plans of Freshworks Customer Service Suite. Customers get the equivalent plan of Freshcaller.

Freshcaller is available as an add-on to all paid plans of Freshworks Customer Service Suite. Customers get the equivalent plan of Freshcaller.

Freshcaller is available as an add-on to all paid plans of Freshworks Customer Service Suite. Customers get the equivalent plan of Freshcaller.

Freshcaller is available as an add-on to all paid plans of Freshworks Customer Service Suite. Customers get the equivalent plan of Freshcaller.

Freshcaller is available as an add-on to all paid plans of Freshworks Customer Service Suite. Customers get the equivalent plan of Freshcaller.

Select your Freshworks Customer Service Suite plan to know the cost of the Freshcaller add-on

Engage customers over phone with the Frescaller add-on.

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Campaign Contacts

Buy additional campaign contacts to send proactive campaigns on WhatsApp, Email and SMS

Buy additional campaign contacts to send proactive campaigns on WhatsApp, Email and SMS

Buy additional campaign contacts to send proactive campaigns on WhatsApp, Email and SMS

Buy additional campaign contacts to send proactive campaigns on WhatsApp, Email and SMS

Buy additional campaign contacts to send proactive campaigns on WhatsApp, Email and SMS

Select the number of Campaign Contacts per month

Use chatbots with superior API connectors to automate the resolution of issues.

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All prices are exclusive of applicable taxes

24 x 7 email support included with all plans

24 x 5 chat support included with all paid plans

Frequently Asked Questions