Trusted by 60,000+ businesses

Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.

Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

Faster service delight

Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.

Intelligent automations

Automate agent workflows and resolve routine questions with bots and AI.  Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.

Intuitively collaborative

Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.

Discover why Freshdesk is unique

Delight customers everywhere

Simplify multi-channel ticketing, provide intuitive customer portals, deliver faster resolutions with contextual insights and make support delightful for agents, customers, and admins.

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Bring teams together in the future of hybrid work

Empower teams with time-saving automations that include in-context collaborations, advanced agent routing, and a rich knowledge base to provide customers with highly personalized support in a distributed business environment. 

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Have more meaningful conversations

Superpower agents with unified customer profiles, prescriptive next best actions, and workflow automation to reduce repetitive tasks and accelerate service delivery.

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Unite your teams around the customer

Work smarter and boost productivity with powerful collaboration tools. Engage the right experts to solve complex inquiries and collect best practices.

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Better together: Freshdesk + Freshworks Neo platform

Deliver delightful customer experiences with the support of the Freshworks Neo platform.

Leading industry experts recommend Freshdesk

Try us. You will love the Freshdesk experience.

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