Offer consumer-grade services with a universal service catalog that allows employees to request for services in a centralized place for any function ranging from IT, HR to Finance, Facilities, and other lines of business.
Allow processes to flow seamlessly with a simple drag and drop workflow automator, collaborate efficiently with cross-functional teams, and effortlessly scale your services for speedy resolution of employee requests.
Promote self-service with FAQs, knowledge articles, and company policies for quick access improving employee agility. Enable virtual agents on collaboration platforms like Slack and MS teams to offer instant support to employee queries.
“When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in thor work and make life easier for them. We believe we have achieved this goal with Freshservice.”
“We’ve had good feedback from different departments. Beyond the departments we added as part of the launch, Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.”
“One of our major decision points was the ease-of-use and flexibility of the platform. That is the most important thing for me right now. However, I haven't forgotten that you had a fully operational and stable product. Everything from the implementation and support has been great.”
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