AI enhanced Alert Management

Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Let Freddy AI algorithm dig through the noise and highlight critical operational issues. Automatically create and route rich incidents to relevant agent groups.

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On-Call Management 

Get a one-up on critical incidents with a 24*7 agent availability plan. Notify agents through the communication channel of their choice and automatically escalate the issue if it remains unacknowledged. 

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Make time for higher value tasks by automating repetitive use cases. Boost productivity and efficiency by creating workflows across applications, tools, and platforms. 

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Cloud Management 

Get a holistic view of your cloud infrastructure by integrating with leading cloud providers like AWS, Azure, and VMware. Optimize cloud services, plan change rollouts, diagnose problems, and remediate issues faster with auto-dependency mapping. Automate and simplify cloud processes using cloud catalog and Orchestration center. 

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Service Health Monitoring

Transcend to Service Oriented Operations (SOO) to provide high quality services to your end users. Meet and exceed service level agreements by discovering assets, mapping interdependencies, and monitoring business and technical services. Discover the ‘what’ of a service to decode ‘how’ to fix it best. 

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Major Incident
Management IN-BETA

Minimize the impact of service disruption by setting up a war room on the fly, collaborating with context across teams, and keeping stakeholders updated – all from within a unified platform. Resolve fast & conduct Root Cause Analysis with ease to improve business resilience.

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The impact on our customers