Freshworks Products & Free Trials
Business software to delight customers and employees
Customer Service Products
AI-powered service and support solutions. Built for the needs of today, ready to scale for tomorrow.
Customer Service Suite
All-in one, omnichannel solution supercharged with generative AI.
IT Service Products
Modernize IT, unify business teams, and realize fast time-to-value.
Customer Relationship Management Products
All-in-one CRM that delights your teams and customers.
Product Features & Capabilities A-Z
A-C
- Access Controls
- Administration Center
- Alert Management
- App Marketplace
- Asset Lifecycle Management
- Automated Discovery
- Change Management
- Channels
- Chat Campaigns
- Chatbots
- Cloud Management
- Cloud Telephony
- CMDB
- Collaboration
- Contact Scoring
- Contract Management
- Conversion Rate Optimization
- Custom Objects
- Customer 360
- Customer Journey Playbooks
- Customer Segments
- Customization
D-Q
- Email Integration
- Freddy AI Engine
- Incident Management
- Inventory Management
- Invoices & Quotes
- IT Asset Management
- IT Operations Management
- IT Service Management
- Knowledge Management
- Language & Currency Management
- List Views
- Multi-channel Management
- On-call Management
- Orchestration
- Platform Analytics
- Problem Management
- Process Automation
- Project Management
R-Z
- Release Management
- Reports & Analytics
- SaaS Management
- Sales Activity Management
- Sales Analytics
- Sales Pipeline
- Sales Sequences
- Security
- Self-service
- Service Catalog
- Service Management Reporting
- SLA Management
- Team Collaboration
- Team inbox
- Ticketing
- Unified Agent Workspace
- Unified Customer Record
- Virtual Service AI
- Workflow Automation
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